Summary (Analytics)

Get the analytics for each AI agent when a conversation has ended.

When a conversation has ended you can have the all of the information from the AI agent be sent to you via email and/or webhook.

When is a Conversation Ended?

  • A conversation is ended when a user clicks the New Conversation button inside the chat widget at which point the summary will be sent.

  • The system will check and find conversations that have no activity for 1 hour and then will trigger the send of the conversation summary - its not technically marked as ended.

  • For conversations with the API and integrations like IG, there is only a single conversation

Conversation Stats:

  • AI Agent Name

  • Time Conversation Started

  • Time Conversation Ended

  • Number of user messages

  • Number of AI responses

Conversation Link:

  • This is a public link of the conversation that the user can click on to read

Conversation Lead Data:

  • If the AI agent has collected any lead data from the user it will show up here

Conversation History:

  • This is a raw text of the entire conversation that a user has with the AI agent (it will show up inside JSON when sent as a webhook).

Example Email

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