# Summary (Analytics)

When a conversation has ended you can have the all of the information from the AI agent be sent to you via email and/or webhook. 

**When is a Conversation Ended?**

* A conversation is ended when a user clicks the New Conversation button inside the chat widget at which point the summary will be sent. 
* The system will check and find conversations that have no activity for 1 hour and then will trigger the send of the conversation summary - its not technically marked as ended.
* For conversations with the API and integrations like IG, there is only a single conversation

**Conversation Stats:**

* AI Agent Name
* Time Conversation Started
* Time Conversation Ended
* Number of user messages
* Number of AI responses

**Conversation Link:**

* This is a public link of the conversation that the user can click on to read

**Conversation Lead Data:**

* If the AI agent has collected any lead data from the user it will show up here

**Conversation History:**

* This is a raw text of the entire conversation that a user has with the AI agent (it will show up inside JSON when sent as a webhook). 

### Example Email

<figure><img src="https://1359281993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkLIQnOFYHkQtdWxUzzFE%2Fuploads%2FD8MoDPgXrWkH8VVfSUXZ%2FScreenshot%202024-08-20%20at%207.28.31%E2%80%AFPM.jpg?alt=media&#x26;token=648fc251-9c3e-48cc-a296-e7ad31150e76" alt=""><figcaption></figcaption></figure>


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