> For the complete documentation index, see [llms.txt](https://docs.stammer.ai/stammer.ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stammer.ai/stammer.ai-docs/chat-ai-agents/conversations/live-chat.md).

# Live Chat

Live Chat allows humans to send messages to users when the AI agent doesn't know how to respond. 

Live Chat can be enabled through automation (human handoff settings) or manually by switching the toggle inside a conversation from AI Agent to Human. 

<figure><img src="/files/83zEaqI5WTYYJ0Qt42rr" alt=""><figcaption></figcaption></figure>