> For the complete documentation index, see [llms.txt](https://docs.stammer.ai/stammer.ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stammer.ai/stammer.ai-docs/chat-ai-agents/conversations/live-chat/human-handoff-automation-for-live-chat.md).

# Human Handoff Automation (for Live Chat)

Human handoff will stop the AI agent from responding and send a notification to a human agent to take over the conversation from inside the Stammer dashboard or on the native chat app.

### Trigger Settings

When these words/phrases are detected, the AI Agent will stop responding, send a notification and transfer the conversation to a human.

### Handoff Response

Customize the message your Al agent sends before transferring the conversation to a human agent

### Notification Settings

Configure where to send notifications when a conversation requires human attention. You can set to notify multiple emails or send the data to a webhook for further processing. 

### Platform Integration

This allows you to enabled Human Handoff for the specific channels your AI agent is connected to. Please Note: for Meta integrations (Instagram, Facebook, WhatsApp) you must have an active connection to that platform in order to enable Human Handoff Automation. 

<figure><img src="https://1359281993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkLIQnOFYHkQtdWxUzzFE%2Fuploads%2FEUHBvsPh4dT3ODLjtNOz%2FScreenshot%202025-02-07%20at%204.56.14%E2%80%AFPM.jpg?alt=media&amp;token=54d52f04-6817-44bf-90b5-b9d0504a8e03" alt=""><figcaption></figcaption></figure>

### Human Handoff with Native Integrations

This allows users to login to their native chat application (Facebook Messenger, Instagram DM, WhatsApp) to respond to users manually.&#x20;

{% embed url="<https://youtu.be/XN2sX9T5Zmc>" %}

### Email Notification Example

<figure><img src="https://1359281993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkLIQnOFYHkQtdWxUzzFE%2Fuploads%2FcQ0trgBZKcykKycOeCm6%2FScreenshot%202024-08-12%20at%202.34.23%E2%80%AFPM.jpg?alt=media&amp;token=4bfd3d44-9535-4158-8eb1-8c7f180e3e2d" alt=""><figcaption></figcaption></figure>