# Human Handoff Automation (for Live Chat)

### Trigger Settings

When these words/phrases are detected, the AI Agent will stop responding, send a notification and transfer the conversation to a human.

### Handoff Response

Customize the message your Al agent sends before transferring the conversation to a human agent

### Notification Settings

Configure where to send notifications when a conversation requires human attention. You can set to notify multiple emails or send the data to a webhook for further processing. 

### Platform Integration

This allows you to enabled Human Handoff for the specific channels your AI agent is connected to. Please Note: for Meta integrations (Instagram, Facebook, WhatsApp) you must have an active connection to that platform in order to enable Human Handoff Automation. 

<figure><img src="https://1359281993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkLIQnOFYHkQtdWxUzzFE%2Fuploads%2FEUHBvsPh4dT3ODLjtNOz%2FScreenshot%202025-02-07%20at%204.56.14%E2%80%AFPM.jpg?alt=media&#x26;token=54d52f04-6817-44bf-90b5-b9d0504a8e03" alt=""><figcaption></figcaption></figure>

### Human Handoff with Native Integrations

This allows users to login to their native chat application (Facebook Messenger, Instagram DM, WhatsApp) to respond to users manually.&#x20;

{% embed url="<https://youtu.be/XN2sX9T5Zmc>" %}

### Email Notification Example

<figure><img src="https://1359281993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkLIQnOFYHkQtdWxUzzFE%2Fuploads%2FcQ0trgBZKcykKycOeCm6%2FScreenshot%202024-08-12%20at%202.34.23%E2%80%AFPM.jpg?alt=media&#x26;token=4bfd3d44-9535-4158-8eb1-8c7f180e3e2d" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.stammer.ai/stammer.ai-docs/chat-ai-agents/conversations/live-chat/human-handoff-automation-for-live-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.