📚Knowledge Base Explained

The "knowledge base" refers to the business information uploaded to train an AI chatbot.

There is a limited amount of room and so the system needs to search through the knowledge base to find relevant information that might help a user's question.

Technical overview of the AI chatbot

The knowledge base is split up into multiple sections that make it super easy to add the information about your business.

It's important to note that more data is not always better. We recommend that you only add relevant information that helps provide context to the overall conversation.

Different Data Formats

You can train your AI chatbot by utilizing any of the following data formats.

Copy & Paste TextUpload DocumentsScrape WebsitesQuestion & Answer Pairs

Data Storage (Characters)

When you upload information to an AI agent's knowledge base, it will take up a certain amount of characters. Characters are the 'unit' of measurement for storage.

💽Data Storage (Characters)