> For the complete documentation index, see [llms.txt](https://docs.stammer.ai/stammer.ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stammer.ai/stammer.ai-docs/agency-settings/user-access.md).

# User Access

There are 4 account types available with different levels of control.

## 1. Agency Admin

* Highest level user that is automatically assigned to the user who signs up, creates and pays for an agency level account. 
* The Agency Admin has full control and permissions over the agency account, all sub-accounts, and all user accounts connected to the agency and every sub-account. 
* If you need to update/ change the Agency Admin please contact us. 
* There is only one Agency Admin account per agency.
  * Ex. If you are the owner of your agency this will be your account level.

## 2. Agency User

* An agency user has full control over all sub-accounts and sub-account users. 
* Individual sub-account permissions for controlling sub-accounts and their admins/ users can be given to Agency Users’ by the Agency Admin.
* You can have an unlimited number of Agency Users
* Agency User permissions can be updated and changed by Agency Admins.
  * Ex. If you have a partner or a VA who is going to help you manage all of your sub-accounts. 

<figure><img src="/files/0UOeQ03kgtac2GJQHrmu" alt=""><figcaption></figcaption></figure>

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## Looking for User Permissions?

{% content-ref url="/pages/NFqMRGEOy3vHjudPkRDq" %}
[User Permissions](/stammer.ai-docs/agency-settings/user-permissions.md)
{% endcontent-ref %}

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## 3. **Sub-Account Admin**

* This is the account level for your client to control their dashboard.&#x20;
* When a new sub-account is created for a client it will ask to assign a sub-account admin.&#x20;
* By default there is only one sub-account admin per account.&#x20;
* There is only one Sub-Account Admin account per sub-account
* Sub-Account Admin permission can be updated and changed by Agency Users and the Agency Admin.
  * Ex. This is the main user for your client sub-accounts

## 4. Sub-Account User

* A sub-account user has control over the individual sub-account based on the permissions given to them by their sub-account admin.&#x20;
* Sub-Account user permissions can be updated and changed by the Sub-Account Admin, Agency User, and Agency Admin.
* You can add an unlimited number of Sub-Account users.&#x20;
  * Ex. This is for the staff/ VA’s of the individual sub-accounts

<figure><img src="/files/gSxx5CMS1qGPas0UQMBu" alt=""><figcaption></figcaption></figure>

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