Shopify - Custom Function (New)

🛠️ How to Connect Shopify to Stammer.ai and Provide Tracking Info via AI Agent

In this guide, we’ll walk through how to set up a custom function in Stammer.ai that allows your chatbot to respond with tracking information based on a user’s email.

🔍 Use Case Example:

User: Where’s my order? Bot: What’s your email? User: [e-mail] Bot: Your order for the "product-name" has been fulfilled and delivered. It was shipped via USPS with the tracking number 920019030243561811486929. You can track your order here.

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Step 1: Create a Private App in Shopify

1. Go to your Shopify Admin Panel

2. Click Apps and sales channels > App development

3. Click Create an app or select an existing one

4. Name your app (e.g. AI Order Tracking)

5. Under Configuration, click Edit on Admin API access scopes

6. Enable the following scopes:

   read_orders  
   read_shipping  
   read_fulfillments  
   read_customers  

7. Click Save

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Step 2: Get the Admin API Access Token

1. Click on the API credentials tab in your app settings

2. Click Install App (if it’s not already installed)

3. Copy the Admin API access token (starts with shpat_...)

   • You will need this for your Stammer function

   • Store this securely

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Step 3: Set Up the Custom Function in Stammer.ai

1. Log in to your Stammer.ai account

2. Go to your AI Agent > Functions tab

3. Click + Add Function

Fill in the following fields:

• Function Alias: get_tracking_by_email

• Description: Get order tracking data from Shopify

• Function URL:

  https://<your-store>.myshopify.com/admin/api/2023-04/orders.json

  Replace <your-store> with your actual Shopify subdomain

• Method: GET

Add a Parameter:

Field	Value
Name	email
Type	String
Description	user’s email
Required	✅ Yes

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Step 4: Add Headers

Click + Add Header and paste in your API access token as the value.

Header Name	Value
X-Shopify-Access-Token	shpat_... (from step 2)

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Step 5: Add Static Parameters

Click + Add Parameter

Name	Value
status	any

This makes sure the API includes all orders, regardless of fulfillment status.

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Step 6: Write a Prompt Instruction

Paste this in the Prompt Instructions field:

- If the user asks to track their order, you will ask for their email address 
- After you have required information call this get_tracking_by_email() function

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Step 7: Save and Test

1. Click Test Function and try using a test email of a recent order

2. If successful, the response will include order data like:

   • Customer name

   • Fulfillment status

   • Tracking number

   • Carrier

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🧠 AI Agent Response Handling

Your AI agent should be instructed (via its system prompt) to:

• Ask for the user’s email

• Call the get_tracking_by_email() function

The AI agent will then return the available information to the user in the chat conversation. You can format this data to make it look any way you'd like by including an example in the base system prompt.

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Final Output Example:

"Your order for the Nike Sneakers has been fulfilled and shipped via FedEx. Tracking number: 784569302145. Track it here: https://www.fedex.com/fedextrack/?trknbr=784569302145"