Citations/ Sources

You have the option to enable/ disable the ability for users to see which sources from the knowledge base were used by the A.I. to find the answer.

Example: When you ask a question, the A.I. Agent will respond with an answer and then also provide the links to the user from where it got that information under the dropdown "Answer Sources".

How to Enable / Disable

Go into the Update tab on any chatbot and navigate to the Advanced Settings.

Scroll to the bottom and look for the checkbox next to "Show Data Sources"

This will show the data sources of the chatbot's response in the chat widget.