📚Knowledge Base Explained

The "knowledge base" refers to the business information uploaded to train an AI chatbot.

There is a limited amount of room and so the system needs to search through the knowledge base to find relevant information that might help a user's question.

The knowledge base is split up into multiple sections that make it super easy to add the information about your business.

It's important to note that more data is not always better. We recommend that you only add relevant information that helps provide context to the overall conversation.

Different Data Formats

You can train your AI chatbot by utlizing any of the following data formats.

pageCopy & Paste TextpageUpload DocumentspageScrape WebsitespageQuestion & Answer Pairs

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