> For the complete documentation index, see [llms.txt](https://docs.stammer.ai/stammer.ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stammer.ai/stammer.ai-docs/white-label/client-sub-accounts/sub-account-storage-balance.md).

# Sub-Account Storage Balance

When a client signs up for a free trial or a new paid subscription package they will receive a starting storage balance with a certain amount of characters.

Client sub-accounts can view their storage balance by going to **Account > Billing Usage & Settings > Usage -** here you will be able to view the available amount of characters in your storage balance and 

<figure><img src="https://1359281993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkLIQnOFYHkQtdWxUzzFE%2Fuploads%2FVwfeinCQC0T9IvY2k7tH%2FScreenshot%202024-07-03%20at%2012.25.06%E2%80%AFPM.jpg?alt=media&amp;token=ab2e7e8a-bb19-4a8d-868e-27b20f98b37f" alt=""><figcaption></figcaption></figure>

The Agency will set the amount of storage given to each client sub-account via the Free Trial Settings or through the SaaS Configurator.

Client sub-accounts can purchase more storage by going to their Auto Billing settings and enabling or through adding more storage manually.&#x20;

When a sub-account purchases more storage, the cost of that storage will be deducted from their sub-account wallet balance. The quantity of characters they purchase will be deducted from your agency's storage balance.&#x20;