Human Handoff Automation (for Live Chat)
Human handoff will stop the AI agent from responding and send a notification to a human agent to take over the conversation from inside the Stammer dashboard or on the native chat app.
Last updated
Human handoff will stop the AI agent from responding and send a notification to a human agent to take over the conversation from inside the Stammer dashboard or on the native chat app.
Last updated
When these words/phrases are detected, the AI Agent will stop responding, send a notification and transfer the conversation to a human.
Customize the message your Al agent sends before transferring the conversation to a human agent
Configure where to send notifications when a conversation requires human attention. You can set to notify multiple emails or send the data to a webhook for further processing.
This allows you to enabled Human Handoff for the specific channels your AI agent is connected to. Please Note: for Meta integrations (Instagram, Facebook, WhatsApp) you must have an active connection to that platform in order to enable Human Handoff Automation.
This allows users to login to their native chat application (Facebook Messenger, Instagram DM, WhatsApp) to respond to users manually.
